Ways to Contact Us:
Contact a Banking Center
Click here for specific locations
General Inquiries
Email support at:
CustomerService@ecsb.com
Customer Service Center Phone Hours
Monday-Friday 8:00 am - 6:00 pm
Saturday 8:30 am - 1:00 pm
Please call 1.866.354.ECSB (3272).
Observed Bank Holidays 2026
- New Year's Day: Thursday, January 1, 2026
- Martin Luther King Day: Monday, January 19, 2026
- Presidents' Day: Monday, February 16, 2026
- Memorial Day: Monday, May 25, 2026
- Juneteenth: Friday, June 19, 2026
- Independence Day: Saturday, July 4, 2026
- Labor Day: Monday, September 7, 2026
- Indigenous Peoples' Day: Monday, October 12, 2026
- Veterans Day: Wednesday, November 11, 2026
- Thanksgiving Day: Thursday, November 26, 2026
- Christmas Day: Friday, December 25, 2026
Activate an ATM/Debit Card and Select a PIN
- Please call 1.800.992.3808
Report a Lost or Stolen ATM/Debit Card
- During regular business hours call us directly at 1.866.354.ECSB (3272).
- After regular business hours, call 1.800.472.3272.
Report a lost or Stolen Visa® Credit Card
- Please call 1.888.295.5540.
Mail a Deposit or Payment to:
East Cambridge Savings Bank
292 Cambridge Street
Cambridge, MA 02141
Customer Assistance Request Form: