Response

Response

Banking Center Update – July 31, 2020

East Cambridge Savings Bank is very pleased to announce that beginning Monday, August 3, all banking centers (except the MassAve Banking Center which will be open for appointments only) will return to regular business hours. For a full listing of locations and hours, please visit our locations page or reference the chart below.
 
The Bank is meeting or exceeding all state and federal COVID-19 safety guidelines. As a reminder, all customers must:

  • Wear a mask or face covering that covers both your mouth and nose
  • Practice social distancing and stay at least 6 feet apart from others
  • Do not come to the banking center if you are sick

We continue to encourage the use of drive-up teller windows and digital banking which can be used for many of your banking needs. If you have any questions about online or mobile banking, or would like help getting started, please call us at 866.354.3272 or email us at customerservice@ecsb.com.
 
Customers can also make an appointment at any of our banking centers. We especially encourage an appointment for services such as opening an account, setting-up wire transfers, accessing a safe deposit box, obtaining a new debit card, or obtaining notary services. To make an appointment, please call us at 866.354.3272.
 
Thank you for choosing to bank with us.
 

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Banking Center Update – June 19, 2020
 
We are very pleased to share with you that beginning on Monday, June 22, many of our banking center lobbies will re-open to customers.
 
To ensure that health and safety for both customers and employees, we kindly ask that anyone entering a banking center take the following precautions:

  • Wear a mask or face covering that covers both your mouth and nose
  • Practice social distancing and stay at least 6 feet apart from others
  • Do not come to the banking center if you are sick

 
Please note that our hours of operation continue to be limited. See the table below for complete information for hours and services at each banking center.
 
To maintain proper social distancing, there will be limits on how many customers can be in the banking center at one time. During peak times, some customers may need to wait outside as others finish their transactions. When a customer leaves, another one may enter (much like you see at grocery or retail stores).
 
As we move forward with this next step of phased re-opening, we sincerely appreciate your patience and understanding during these past few months.
 
We continue to encourage the use of drive-up teller windows and digital banking which can be used for many of your banking needs. If you have any questions about online or mobile banking, or would like help getting started, please call us at 866.354.3272 or email us at customerservice@ecsb.com.
 
Thank you for choosing to bank with us.

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Banking Center Update – June 5, 2020
 
Beginning Monday, June 8, customers may make appointments for certain banking needs.
 
Appointments can be made to open an account, set-up wire transfers, enter a safe deposit box, obtain a new debit card, or access notary services.
 
To make an appointment, please call the direct line listed on each locations page or call our Customer Call Center at 866.354.3272. Currently, customers can utilize this option at any location except the Chelsea Banking Center. Appointments in Chelsea will be available at a later date.
 
For more common transactions (deposits, withdrawals, etc.) customers will still need to wait outside a banking center or visit a location with a drive-up teller window. Please note that our lobbies are still closed except by appointment.
 
All customers must wear a mask or face covering, maintain at least 6 feet of social distancing from others, and stay home if they do not feel well.
 
Again, we sincerely appreciate your patience and understanding as we all do our part to look out for one another’s health and safety.
 
For more information on location hours and services, please see the chart below, or call us at 866.354.3272.

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April 3, 2020 Update:
These past few weeks have been difficult and stressful. We cannot thank you – our customers – enough for your patience, understanding, and kindness as we have all worked together to navigate through this ongoing situation.
 
Considering Governor Baker’s announcement this week that the “Stay at Home” order will extend until May 4; we are making further changes to hours of operation at our banking centers with drive-up teller service. This minor change will enable customers to continue to access banking services while we provide flexibility for our employees. Like many organizations dealing with this crisis, we want to make sure our employees have time to rest and spend time with their families. Updated hours and services at each banking center is below:

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In addition to banking centers, please know that you can access your accounts through online and mobile banking. If you would like to sign-up for these services, please contact us at 866.354.3272 or customerservice@ecsb.com

We would also like to inform customers that some mailed notices from the Bank, such as monthly statements or loan statements, may be delivered a few days later than normal. During this time of uncertainty, we encourage you to consider enrolling in eStatements or online loan payments which are always available, avoiding postal delays. If you would like to enroll in eStatements or online loan payments, please contact us.

Again, we sincerely appreciate your flexibility and continued support.



March 25, 2020 Update:
Since the COVID-19/Coronavirus situation became part of our daily lives, East Cambridge Savings Bank has taken many steps to protect the health and safety of our customers and employees while continuing to provide vital banking services. As you know, the Commonwealth of Massachusetts issued a "Stay-At-Home" order on Monday and asked non-essential businesses to close until April 7 and for residents to limit travel as much as possible.

Banks are considered an essential business under the order and we plan to continue to find ways to meet the needs of our customers during this difficult and challenging time. The Bank is open, and we are committed to serving all of your financial needs.

Beginning today, we are adjusting operating hours at several banking centers and temporarily closing the lobby at one location. Below are our updated hours and location information as of March 25, 2020:

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At our locations without drive-up teller windows, we are taking extra precautions to limit face-to-face interactions and encourage social distancing, which is strongly advised by the Centers for Disease Control and Prevention (CDC).

At our Main Office, Inman Square, Chelsea, and Malden Banking Centers, a Bank employee will meet you at the entrance or vestibule of the banking center and take your transaction to a teller. To adhere to social distancing guidelines, employees may ask you to wait outside while your transaction is completed. We apologize for any inconvenience, but customer and employee health and safety are our top priority.

For locations with a drive-up teller window, lobby service is suspended, and we kindly ask that all transactions take place at the drive-up window.

We want you to know that you can access your accounts and manage your money through online banking, mobile banking, and ATMs. If you have any questions about these digital conveniences or would like assistance to get started using these services, please call 866.354.3272 or email customerservice@ecsb.com

For additional information on East Cambridge Savings Bank products and services, and steps we are taking to keep customers and employees safe while providing banking options, please visit ecsb.com/response or call 866.354.3272
 



March 20, 2020 Update:
As the COVID-19/Coronavirus situation continues to evolve, we are taking additional steps to protect the health and safety of our customers and employees.

Effective March 20, customers will not be allowed inside the banking center except by appointment, for a HELOC closing, or to access a safe deposit box. 

For customers who cannot access our services electronically or at a drive-up teller window, bank employees would be happy to assist you. 

Bank employees will meet you at the entrance or vestibule of the banking center and take your transaction to a teller. To adhere to the Centers for Disease Control (CDC) social distancing guidelines, employees may ask you to wait outside while your transaction is completed. We apologize for any inconvenience, but customer and employee health and safety is our top priority. 

Additionally, drive-up teller windows are available at the following locations:

For any questions or assistance regarding Bank products, services, or hours of operation, please call 1.866.354.3272 or customerservice@ecsb.com.
 


March 17, 2020 Update:
In addition to measures outlined below, the Bank is taking another step to protect the health and safety of our customers, employees, and community.

Due to the ongoing concern about the spread of COVID-19/Coronavirus, and for the health and safety of our customers and employees, banking center lobbies will be closed for general business, but open for appointments or non-routine customer needs or to assist high-risk individuals such as older persons. 

Employees at all locations will be stationed at the doors to allow customers into the lobby that require a face-to-face transaction (for example, notary service or to access a safe deposit box). We will serve customers while practicing social distancing to ensure we are doing all we can to protect the health and safety of both our customers and employees.

At our Main Office, Inman Square, MassAve, and Malden Banking Centers, the lobbies will be staffed to assist customers who require a face-to-face teller transaction. Customers can also make an appointment to meet with a bank employee if they need further assistance. To make an appointment, please click on the location you would like to visit for a direct phone number to reach that banking center's manager. 

The Chelsea Banking Center will station an employee at the front door and allow a limited number of customers in the lobby maintain social distancing. As customers leave others will be allowed access. The goal is to ensure that every customer receives prompt service while controlling the number of people in a location at one time. 

For any questions or assistance regarding Bank products, services, or hours of operation, please call 1.866.354.3272 or customerservice@ecsb.com.  

Please continue to visit our website for updates and thank you for choosing to bank with us.
 



March 16, 2020 Update:
Since the COVID-19 (Coronavirus) began spreading in the Greater Boston area, we have been carefully monitoring developments as they unfold and following the advice of federal, state, and local public health officials. In these unprecedented times, East Cambridge Savings Bank is fully committed to the health and safety of our customers, employees, and community, and we will continue to meet our customers’ needs as we navigate through this pandemic.
 
Banks are an essential service to our communities. We will remain open and we are committed to providing banking services to our customers throughout this situation until further notice.
 
An Update on Banking Center Services: 
To safeguard the health and safety of our customers and employees, we are modifying service at some of our banking centers. Beginning on Tuesday, March 17, locations with drive-up teller windows will temporarily suspend lobby service. Temporarily suspending lobby service at these locations is a proactive step we are taking to do our part to help slow the spread of coronavirus. If you need an essential in-person meeting with a bank employee (for example, to have something notarized) or to access a safe deposit box, employees will still be able to let you into the lobby.
 
Beginning on March 17, drive-up teller service only will be available at the following locations:
     Hours at these locations will remain the same.
 
We are fortunate that our state and local officials, as well as our banking regulators, are encouraging financial institutions to take steps necessary to promote health and safety while still working with their customers to provide banking services.
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Non-Teller Banking Options:
 
Online Banking: With online banking, you can check balances, transfer funds, and set-up bill pay from home. If you do not already have online banking, please click here to get started.
 
Mobile Banking: Once you have online banking, you can download the ECSB Mobile App (from the App Store or Google Play) to check balances, transfer funds, and deposit checks. If you have any questions or want assistance to set-up online and/or mobile banking, please feel free to call us at 866-354-3272. 
 
Debit Card: With an East Cambridge Debit Mastercard, you can make purchases anywhere you see the Mastercard logo, and access cash at any ATM. To request a debit card, please call 866-354-3272 and we will mail one to you.
 
ATMs: All East Cambridge Savings Bank ATMs will still be available for cash withdrawals and deposits. We have an ATM at each of our locations, and a stand-alone ATM in Magoun Square, Somerville.
 
Protecting Your Personal Information and Avoiding Scams:
 
As the entire country faces this ongoing public health emergency, it is important to be particularly careful about who you share personal information with and be familiar with what steps you take to protect your identity. The Federal Trade Commission offers information and steps you can take to avoid coronavirus related scams.
 
Protecting Your Health and Wellness:
 
All of us have a part to play to slow the spread of coronavirus and ensure the health and safety of family, friends, and our neighbors. Frequent hand washing, staying home when not feeling well, and staying home as much as possible are all steps the Bank is strongly encouraging as we all navigate this pandemic.
 
We all have a duty to arm ourselves with trusted information and educate ourselves on steps we can take to protect our health and slow the spread of coronavirus. Several federal, state, and local public health agencies have a tremendous amount of resources available to the public:
 

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