Contact Us | East Cambridge Savings Bank |

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Please refer to the information below for our most common requests.  Or use the Contact Us box to the left to send us a message (please do not send confidential information).



Customer Service Center Hours

Monday-Friday 9:00 am - 6:00 pm

Saturday 8:30 am - 1:00 pm

Please call 1.866.354.ECSB (3272).

Click here for a list of observed holidays.


General inquires: email us at*



Activate an ATM/Debit Card and Select a PIN

Please call 1.800.992.3808


Report a Lost or Stolen ATM/Debit Card

During regular business hours call us directly at 1.866.354.ECSB (3272).

After regular business hours, call 1.800.472.3272.


Report a lost or Stolen Visa® Credit Card

Please call 1.888.295.5540.


The Banking Connectionsm 24-Hour Banking Service: Please call 1.800.869.3423 (note: the 617.354.2700 number is no longer in service)


Mail a Deposit or Payment

East Cambridge Savings Bank

292 Cambridge Street

Cambridge, MA 02141

Helpful Links

> Personal Banking

> Business Banking

> Locations

> Consumer Resources

> Phone Banking


*Please note: email is not secure. Sensitive information, such as account numbers, should not be sent through email. 




For more information, please call our Customer Service Center at 1.866.354.ECSB (3272).
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