Information Safety & Security | East Cambridge Savings Bank | ECSB.com

Information Safety & Security
Protect yourself

Unless absolutely required for a legitimate business purpose, avoid giving out your:
  • Address and ZIP code
  • Phone number
  • Date of birth
  • Social Security number
  • Card or account number
  • Card expiration date
  • Card Verification Value (CVV); a three-digit number located on the back of the card.
  • Your PIN is private; never give it out.

In stores and at ATMs, always cover your card and PIN, and watch for:

  • Cell phone cameras, mirrors, or other tools used to view cards and PINs
  • People watching your transactions
  • Cashiers taking your card out of sight; take it to the register yourself
  • Any unusual activity at ATMs; if you feel uncomfortable, go to another ATM

Online, never respond to unsolicited emails that:

  • Ask you to verify your card or account number; such emails are not sent by legitimate businesses
  • Link to websites; such sites can look legitimate but may collect data or put spyware on your computer

Debit Card Fraud Protection (eNFact)

To protect your account, we monitor your ATM and Debit card transactions for potentially fraudulent activity, which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world. We utilize eNFACT, a fraud monitoring system, to identify suspicious or potentially fraudulent transaction activity. This system detects changes in purchase activity, as well as other patterns associated with fraudulent behavior.

If we suspect fraudulent ATM or debit card use, you will receive a telephone call from 1.866.750.9107 to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.

  • Our automated call will ask you to verify recent transaction activity on your card.
  • You’ll be able to respond via your touchtone keypad.
  • You’ll also be provided with a toll-free number to call should you have additional questions. 

Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times. To update your information, please visit any of our office locations or call our Customer Service Center at 1.866.354.ECSB (3272).

In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions.

 

ONLINE BANKING SECURITY

 

Trusteer

 

With cyber attacks on the rise, helping you to safeguard your assets and data continues to be our top priority. Due to the increase in sophistication of cyber attacks, anti-virus software and firewalls might not be doing enough to protect you.

 

For this reason, East Cambridge Savings Bank is offering you Rapport - free security software from Trusteer, an expert in online security.

Links for downloading and more information on Trusteer Rapport:

 

> Download & Learn more about Rapport

> Frequently asked questions

 

Trusteer’s Rapport plug-in application is designed to detect malware intrusions and then provide protection to the computer’s browser, thus preserving sensitive information.

Rapport works with your antivirus and firewall software, and is not designed to replace these valuable tools. Conventional security software blocks known attacks, but may not keep up with sophisticated new ones. East Cambridge Savings Bank strongly encourages our customers to download the free Rapport software.

 

 

Disclaimer: By downloading and installing Trusteer Rapport you agree with all Trusteer terms and conditions.

East Cambridge Savings Bank is not responsible for, nor do we guarantee, the content or services associated with this product. All problems, questions or concerns regarding Trusteer Rapport should be directed to the support representatives at Trusteer.

 

 

1.866.354.ECSB (3272)
Routing number: 211370419
The Banking Connectionsm 24-hour banking service: 1.800.869.3423
© 2005– East Cambridge Savings Bank. All Rights Reserved.